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Trial registered on ANZCTR
Registration number
ACTRN12626001188325
Ethics application status
Approved
Date submitted
25/08/2026
Date registered
24/09/2026
Date last updated
24/09/2026
Date data sharing statement initially provided
24/09/2026
Type of registration
Retrospectively registered
Titles & IDs
Public title
Digital literacy program for older adults with hearing and/or vision loss
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Scientific title
Implementation and evaluation of a mentor-delivered digital literacy program for community-dwelling older adults with hearing and/or vision loss: a longitudinal pre-post pilot study evaluating feasibility and acceptability
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Additional trial identifiers [1]
318095
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Nil
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Universal Trial Number (UTN)
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Trial acronym
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Related trial records
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Health condition
Health condition(s) studied:
Hearing loss
343135
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Vision loss
343141
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Dual sensory loss (hearing and vision loss)
343142
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Condition category
Condition code
Ear
339225
339225
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0
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Deafness
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Eye
339226
339226
0
0
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Diseases / disorders of the eye
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Public Health
339460
339460
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0
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Health promotion/education
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Intervention/exposure
Study type
Interventional
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Description of the intervention or exposure
Intervention description
This is a single-arm pilot implementation study comprising two sequential intervention components.
Component 1 – Digital mentor training
Approximately 30–35 digital mentors will be recruited through partner organisations. Following informed consent, mentors will complete a baseline questionnaire. Mentors will then participate in a structured face-to-face training program delivered by YourLink, an Australian organisation with expertise in digital literacy training for older adults.
Training will be delivered in person at Macquarie University, in small groups of approximately 5–10 mentors, comprising approximately 8 hours over two half-day sessions. The training will cover digital literacy, online safety and cybersecurity, accessibility features, communication strategies, and practical approaches to supporting older adults with hearing and/or vision loss. Mentors will receive a handbook and program resources to support program delivery.
The guides and program resources are based on existing resources developed by YourLink and adapted for use in this study, as well as new content developed specifically for the study based on the DigiComp framework. For more complicated or sensitive topics, we have sourced existing generic resources from subject matter experts such as the Be Connected Network for Online Banking and the Australian Government for MyGov.
Training attendance will be recorded by the project coordinator, and completion of both training sessions will be used to assess adherence to the mentor training.
Following training, mentors will complete a post-training questionnaire assessing training acceptability, perceived usefulness, confidence, preparedness, and readiness to support older adults with sensory loss. Mentors who successfully complete the training will then deliver the digital literacy program to older adult participants through individual, face-to-face mentoring sessions of approximately one hour per week for 6–8 weeks.
Following program delivery, mentors will complete a post-delivery questionnaire evaluating their mentoring experience, program feasibility and acceptability, implementation challenges, support needs, and overall satisfaction. Mentor participation, program delivery, and survey completion will also be monitored as part of the implementation evaluation.
Component 2 – Mentor-delivered digital literacy program
Approximately 75 community-dwelling older adults aged 60 years or older with hearing loss, vision loss, or dual sensory loss will receive tailored one-to-one digital literacy support from trained digital mentors. Following informed consent, participants will complete a baseline assessment before commencing the program.
The intervention will consist of approximately one-hour, face-to-face mentoring sessions delivered weekly over 6–8 weeks. Sessions will be delivered in participants' homes, community venues, university campuses, or partner organisation facilities, depending on participant preference and local arrangements. Program content will be individualised according to each participant's learning goals, accessibility requirements, device type, existing digital skills, and preferred learning pace.
The guides and program focus on smartphones, tablets and app based smart devices. The devices will be the existing devices that participants already have. Broad digital topics such as communication and online safety will benefit participants using all technology, including laptops and computers as well as using everyday technology participants may come across in the broad community. Devices will not be provided by the researchers.
Topics may include device operation, accessibility features for hearing and vision loss, digital communication, internet searching, online safety and privacy, access to government and health services, online banking, shopping, transport, social media, artificial intelligence tools, and other everyday digital tasks. Participants will also receive a tailored printed and/or electronic handbook to support learning during and after the program.
Adherence and intervention delivery will be assessed by recording attendance and the number of mentoring sessions completed by each participant. Digital mentors will report session attendance and completion to the project coordinator. Program completion and survey completion will also be monitored as part of the implementation evaluation.
Older adult participants will complete assessments at baseline, immediately following completion of the program, and three months after program completion to evaluate study outcomes and the sustainability of any changes.
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Intervention code [1]
334981
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Treatment: Other
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Intervention code [2]
334982
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Behaviour
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Description of the comparator or control
No control group. This is a single-arm pilot implementation study in which all participants receive the intervention. There is no comparator or control arm.
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Control group
Uncontrolled
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Outcomes
Primary outcome [1]
346463
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Program completion
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Assessment method [1]
346463
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Program completion will be assessed as the number and proportion of older adult participants who complete the digital literacy program among those who commence the program, using study and REDCap records.
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Timepoint [1]
346463
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At completion of the 6–8-week digital literacy program.
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Primary outcome [2]
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Overall satisfaction with the program
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Assessment method [2]
346464
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Overall satisfaction with the program will be assessed independently using the overall satisfaction item in the study-specific post-program questionnaire completed by older adult participants.
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Timepoint [2]
346464
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Immediately following completion of the 6–8-week digital literacy program.
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Secondary outcome [1]
465916
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Digital skills
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Assessment method [1]
465916
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Digital skills will be assessed using a study-specific questionnaire evaluating participants' self-reported ability to perform common digital tasks.
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Timepoint [1]
465916
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [2]
465917
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Technology readiness
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Assessment method [2]
465917
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The Technology Readiness Index 2.0 (TRI 2.0), Computer Self-Efficacy scales, and the Unified Theory of Acceptance and Use of Technology (UTAUT)
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Timepoint [2]
465917
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [3]
465918
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Loneliness
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Assessment method [3]
465918
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UCLA 3-Item Loneliness Scale
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Timepoint [3]
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [4]
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Physical Wellbeing and Energy (Frailty)
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Assessment method [4]
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The validated FRAIL scale, a five-item screening instrument that evaluates Fatigue, Resistance, Ambulation, Illness, and Loss of weight.
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Timepoint [4]
465921
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [5]
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Community Participation
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Assessment method [5]
465923
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Community participation will be assessed using a series of structured agreement-scale items adapted from the Australian Community Participation Questionnaire (ACPQ).
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Timepoint [5]
465923
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [6]
465924
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Health-related quality of life
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Assessment method [6]
465924
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Health-related quality of life will be assessed using the validated Assessment of Quality of Life–4 Dimensions (AQoL-4D) instrument.
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Timepoint [6]
465924
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [7]
467368
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Achievement of planned sample size
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Assessment method [7]
467368
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Achievement of the planned sample size will be assessed as the number of participants recruited relative to the planned sample size, using study and REDCap records.
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Timepoint [7]
467368
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At completion of recruitment
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Secondary outcome [8]
467370
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Mentor training completion
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Assessment method [8]
467370
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Mentor training completion will be assessed as the number and proportion of digital mentors who complete mentor training relative to the number who commence training, using study and REDCap records.
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Timepoint [8]
467370
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At completion of mentor training
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Secondary outcome [9]
467371
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Mentor programme delivery
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Assessment method [9]
467371
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Mentor programme delivery will be assessed as the number and proportion of trained digital mentors who deliver the programme relative to the number eligible and trained to deliver, using study and REDCap records.
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Timepoint [9]
467371
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At completion of programme delivery
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Secondary outcome [10]
467372
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Survey completion
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Assessment method [10]
467372
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Survey completion will be assessed as the number and proportion of participants completing the relevant survey relative to the number expected to complete it, using REDCap survey records.
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Timepoint [10]
467372
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At each relevant scheduled assessment timepoint
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Secondary outcome [11]
467373
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Willingness to recommend the program to others
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Assessment method [11]
467373
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Willingness to recommend the program to others will be assessed using the relevant recommendation item in the study-specific post-program questionnaire completed by older adult participants.
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Timepoint [11]
467373
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Immediately following completion of the digital literacy program
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Secondary outcome [12]
467374
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Perceived usefulness of program components
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Assessment method [12]
467374
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Perceived usefulness of different program components will be assessed using the relevant items in the study-specific post-program questionnaire completed by older adult participants.
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Timepoint [12]
467374
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Immediately following completion of the digital literacy program
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Secondary outcome [13]
467375
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Suggestions for program improvement
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Assessment method [13]
467375
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Suggestions for program improvement will be assessed using the relevant open-ended item(s) in the study-specific post-program questionnaire completed by older adult participants. Responses will be summarised descriptively.
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Timepoint [13]
467375
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Immediately following completion of the digital literacy program
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Secondary outcome [14]
467383
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Technology confidence (self-efficacy)
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Assessment method [14]
467383
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Technology confidence (self-efficacy) will be assessed using items adapted from established measures, including Computer Self-Efficacy scales, TRI 2.0, UTAUT, and the Lighthouse Project. Items assess confidence in using digital devices, ability to learn new technologies, and ability to use technology independently.
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Timepoint [14]
467383
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [15]
467384
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Technology support
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Assessment method [15]
467384
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Technology readiness will be assessed using items adapted from the Technology Readiness Index 2.0 (TRI 2.0).
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Timepoint [15]
467384
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Baseline, immediately following program completion, and 3 months after program completion.
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Secondary outcome [16]
467390
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Technology support will be assessed by participant-reported sources of assistance with technology use (e.g., family, friends, neighbours, community staff, or no support) and satisfaction with available support.
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Assessment method [16]
467390
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Perceived support for technology use will be assessed using relevant questions from the study questionnaire.
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Timepoint [16]
467390
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Baseline, immediately following program completion, and 3 months after program completion.
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Eligibility
Key inclusion criteria
Digital mentors – Inclusion:
Aged 18 years or older; willing to complete mentor training delivered by YourLink; able to commit time to deliver digital literacy support; fluent in English; and able to provide informed consent.
Older adults – Inclusion:
Aged 60 years or older; hearing loss, vision loss, or dual sensory loss; interested in learning digital skills; fluent in English; able to provide informed consent; no cognitive impairment affecting participation; able to complete three surveys (pre-, post-, and follow-up); and able to participate in weekly one-hour sessions for up to 8 weeks.
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Minimum age
18
Years
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Maximum age
No limit
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Sex
Both males and females
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Healthy volunteers
Yes
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Key exclusion criteria
Digital mentors – Exclusion:
Insufficient English language proficiency; significant visual impairment (e.g., complete blindness) that may limit the ability to fully engage with the visual components of the mentor training and delivery; or diagnosed cognitive impairment (e.g., dementia).
Older adults – Exclusion:
Insufficient English language proficiency; diagnosed cognitive impairment (e.g., dementia); or significant visual impairment (e.g., complete blindness) that may limit the ability to engage with the study materials and digital training components.
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Study design
Purpose of the study
Educational / counselling / training
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Allocation to intervention
Non-randomised trial
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Procedure for enrolling a subject and allocating the treatment (allocation concealment procedures)
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Methods used to generate the sequence in which subjects will be randomised (sequence generation)
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Masking / blinding
Open (masking not used)
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Who is / are masked / blinded?
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Intervention assignment
Single group
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Other design features
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Phase
Not Applicable
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Type of endpoint/s
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Statistical methods / analysis
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Recruitment
Recruitment status
Recruiting
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Date of first participant enrolment
Anticipated
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Actual
18/08/2026
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Date of last participant enrolment
Anticipated
31/08/2027
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Actual
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Date of last data collection
Anticipated
30/11/2027
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Actual
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Sample size
Target
110
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Accrual to date
2
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Final
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Recruitment in Australia
Recruitment state(s)
NSW
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Funding & Sponsors
Funding source category [1]
322654
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Government body
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Name [1]
322654
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Australian Research Council (ARC)
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Address [1]
322654
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Country [1]
322654
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Australia
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Funding source category [2]
322826
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Commercial sector/Industry
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Name [2]
322826
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YourLink Pty Ltd (in-kind support)
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Address [2]
322826
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Country [2]
322826
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Australia
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Funding source category [3]
322827
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Charities/Societies/Foundations
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Name [3]
322827
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Hearing Matters Australia (in-kind support)
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Address [3]
322827
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Country [3]
322827
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Australia
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Funding source category [4]
322828
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Charities/Societies/Foundations
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Name [4]
322828
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Meals on Wheels NSW
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Address [4]
322828
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Country [4]
322828
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Australia
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Funding source category [5]
322829
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Charities/Societies/Foundations
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Name [5]
322829
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Blind Citizens Australia (in-kind support)
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Address [5]
322829
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Country [5]
322829
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Australia
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Funding source category [6]
322830
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Other Collaborative groups
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Name [6]
322830
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Collective Leisure (in-kind support)
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Address [6]
322830
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Country [6]
322830
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Australia
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Funding source category [7]
322831
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Other Collaborative groups
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Name [7]
322831
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Communiteer (in-kind support)
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Address [7]
322831
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Country [7]
322831
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Australia
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Primary sponsor type
University
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Name
Macquarie University
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Address
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Country
Australia
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Secondary sponsor category [1]
325762
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None
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Name [1]
325762
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Address [1]
325762
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Country [1]
325762
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Ethics approval
Ethics application status
Approved
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Ethics committee name [1]
321112
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Macquarie University Human Research Ethics Committee Medical Sciences
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Ethics committee address [1]
321112
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https://www.mq.edu.au/research/ethics-integrity-and-policies/ethics/human-ethics
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Ethics committee country [1]
321112
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Australia
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Date submitted for ethics approval [1]
321112
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04/06/2026
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Approval date [1]
321112
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19/07/2026
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Ethics approval number [1]
321112
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520262095969056
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Summary
Brief summary
This study will evaluate a digital literacy program for older adults aged 60 years and over with hearing and/or vision loss. Trained Digital Mentors will provide one-to-one support to help participants build their digital skills and confidence over 6–8 weeks. The study will assess whether the program is practical and acceptable and explore changes in digital confidence, skills, technology use, social participation and wellbeing. Participants will complete assessments before and after the program and again three months later. The findings will help improve the program and inform a future larger study.
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Trial website
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Trial related presentations / publications
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Public notes
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Contacts
Principal investigator
Name
152706
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Prof Bamini Gopinath
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Address
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Room 3.523, Level 3 The Australian Hearing Hub, 16 University Avenue Macquarie University, NSW 2109, Australia
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Country
152706
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Australia
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Phone
152706
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+61 2 9850 8962
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Fax
152706
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Email
152706
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[email protected]
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Contact person for public queries
Name
152707
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Ghazal Shineh
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Address
152707
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Room 3.524, Level 3 The Australian Hearing Hub, 16 University Avenue Macquarie University, NSW 2109, Australia
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Country
152707
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Australia
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Phone
152707
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+61494 644 794
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Fax
152707
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Email
152707
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[email protected]
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Contact person for scientific queries
Name
152708
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Bamini Gopinath
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Address
152708
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Room 3.523, Level 3 The Australian Hearing Hub, 16 University Avenue Macquarie University, NSW 2109, Australia
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Country
152708
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Australia
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Phone
152708
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+61 2 9850 8962
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Fax
152708
0
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Email
152708
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[email protected]
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Data sharing statement
Will the study consider sharing individual participant data?
No
What supporting documents are/will be available?
No Supporting Document Provided
Results publications and other study-related documents
Documents added manually
No documents have been uploaded by study researchers.
Documents added automatically
No additional documents have been identified.
Download to PDF